Santa Grand Group of Hotels Online Privacy Statement

Privacy Promise

At Santa Grand, we are dedicated to protecting your privacy and safeguarding your personally identifiable information. We strive to create an experience that is responsive to our guests' needs by using your information with care and responsibility. Santa Grand is committed to respect your privacy and putting in place the appropriate policies and procedures to safeguard your information.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.

Information On this website

Contained within this website is data on a number of service, food and beverage and entertainment providers as well as general travel information. Every care has been taken to check and verify the quality of each outlet, as well as the accuracy of all pricing, location & other relevant information. However, as each respective vendor is a third party and does not fall within the control or province of the Santa Grand Group of Hotels, we are not responsible for individual experiences at these respective attractions / facilities. All information is provided as a service and should not necessarily be considered an endorsement.

What information do we collect

Santa Grand collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests' and visitors' needs. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products, (iii) registering for program membership, (iv) submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

Santa may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.

PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE:

Collection & Use

Santa Grand is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)

marketing and communications with you in relation to the products and services offered by Santa Grand, our strategic marketing partners, and other trusted third parties

performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities

You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

CONSENT

As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Santa Grand products and services, or upcoming Santa Grand special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Santa Grand directly.

In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. For example, Santa Grand may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic Protection Act.)

ON-LINE TECHNOLOGIES:

Santa Grand may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our websites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to Santa Grand website.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Santa Grand cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies can also help us provide you with a personalized on-line experience in the following ways:

they remember your user name and password for future visits so log-in is easier and faster

they ensure you are provided with the appropriate frames and content

they ensure you obtain all requested information

they help us deliver communications that are relevant and responsive to your request, interests and location

Santa Grand cookies (if in use) are limited to our web sites only, and are not designed to follow you when travelling on the Internet after leaving Santa Grand owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future..

Santa Grand also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Santa Grand may use this information to improve marketing programs and contents.

LINKS TO OTHER WEB SITES:

In order to anticipate your needs, Santa Grand provides links to other web sites for your convenience and information. Santa Grand is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Santa Grand will protect your information on Santa Grand owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a Santa Grand brand, or web sites not controlled or authorized by Santa Grand. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

CONTACT US:

If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Santa Grand in the future, you can contact us:

by e-mail: enquiry@santa.com.sg
by fax: 65 6542 8825
by writing to us at: 3 Changi South Street 1, Singapore 486795

UPDATES TO THE PRIVACY STATEMENT:

Santa Grand may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.